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International Code of Practice for Planning, Commissioning and Providing Technology Enabled Care Services

A Quality Framework for Procurement and Provision of Services (ISBN: 978 0956909 527)

tecs-front-coverThis unique and comprehensive outcomes-based Code of Practice is the essential tool you need to plan, commission and provide good quality and effective Technology Enabled Care Services. The Code acts as a framework for procurement and provision of services, and can be used internationally.

Digital health and care technologies are becoming more popular in the health, housing and care sectors, with sensors, smartphones, wearables, trackers and apps available to support health, care and wellbeing.

Technologies such as telehealth, telecare, telemedicine, telecoaching and self-care apps, commonly called ‘technology enabled care services’ (TECS), can help with caring for the growing elderly population and people living with long-term conditions, as well as transforming the way people take part in and control their own health and wellbeing.

‘…this is more than a Code of Practice; it is a map, a guide and a chaperone. It is thought provoking and a source of inspiration.

Roy Lilley, leading expert and analyst in healthcare

The right planning and commissioning environment, supported by standards and tools, is essential to encourage the innovative use of technology to improve health and wellbeing outcomes, and for ensuring services are delivered in the most effective and efficient way.

For the benefits of TECS to be fully realised, there needs to be firstly a considered and structured approach to planning and commissioning these services, which includes the identification of the need together with a strategy to best meet the need. To date, other Codes of Practice for TECS have only focussed on the provision of services and supplier end of the market, which, although important, does not address the whole-system.

Uniquely, this Code, which sets out standards covering every aspect of services, offers an end-to-end and whole-system approach, ranging from the early planning stages through to post-implementation of services. It can be looked at as a value-chain solution that interlinks those responsible for planning and commissioning services with service users, through the activities of clinicians and providers.

 Following the Code enables the longstanding barriers to adopting TECS more widely to be overcome, ensuring projects and initiatives are delivered with the best possible outcomes, with the ability to measure their success and embed sustainability.


PART 1 Planning and Commissioning

CODE STANDARD 1: Strategic Planning and Preliminary Considerations

CODE STANDARD 2: Involvement of Stakeholders, Users and Carers

CODE STANDARD 3: Partnerships, Joint Working and Integration

CODE STANDARD 4: Governance, Ethics and Risk Management

CODE STANDARD 5: Business Case Development

CODE STANDARD 6: Investment and Funding

CODE STANDARD 7: Procurement

CODE STANDARD 8: Service Requirements and Specifications

CODE STANDARD 9: Contractual Arrangements

CODE STANDARD 10: Eligibility Criteria and Self-funding

CODE STANDARD 11: Legal & Regulatory Obligations and Standards

CODE STANDARD 12: Information Technology and Information Management

CODE STANDARD 13: Marketing and Promotion

CODE STANDARD 14: Implementation

CODE STANDARD 15: Performance Management and Continuous Improvement

CODE STANDARD 16: Measuring and Evaluating Service Impact


 PART 2 Service Provision

CODE STANDARD 17: Governance, Risk and Ethics

CODE STANDARD 18: Legal & Regulatory Obligations and Compliance with Standards

CODE STANDARD 19: Managing Referrals and Assessments

CODE STANDARD 20: Procuring Technologies, Equipment and Services

CODE STANDARD 21: Implementation of New Technologies and Services

CODE STANDARD 22: Trialling, Assembling, Installing and Demonstrating Technologies and Equipment

CODE STANDARD 23: Involving Service Users and Carers in Decision Making

CODE STANDARD 24: Management of Medical Devices/Technologies

CODE STANDARD 25: Management of Assets and Inventory

CODE STANDARD 26: Monitoring and Alerts

CODE STANDARD 27: Quality Management Systems

CODE STANDARD 28: Health and Safety Management

CODE STANDARD 29: Staff Competence

CODE STANDARD 30: Information Technology, Management and Governance

CODE STANDARD 31: Collaborative Working

CODE STANDARD 32: Third Party Contractors

CODE STANDARD 33: Marketing and Promotion

CODE STANDARD 34: Contract and Performance Management, and Continuous Improvement

CODE STANDARD 35: Measuring and Demonstrating Service Impact